FAQ

Frequently Asked Questions

Frequently Asked Questions

Need More Assistance

Logos

Your first proof will arrive in three business days for your viewing.

Your designs will be available in multiple formats depending on what you will need them for. We provide the files in the following formats.

  • EPS
  • PDF
  • JPEG
  • PNG

After filling out the creative brief, our project manager will work with the designer to get the initial concepts which are called proofs. The package you choose will determine the number of concepts in the revision round as well as the number of revision rounds you will receive.

In each revision round you will have the opportunity to choose the concept that you feel best represents your vision.  You will have the chance to both choose and provide comments about the design if you would like changes made.

You will have full rights to your designs. You will own all copyrights.

General

Yes. You have access to a Project Manager for every project you have with Shacklo Media.  A designer based out of Canada will be accessible to help you at any point along your journey.

Your designs will be available in multiple formats depending on what you will need them for. We provide the files in the following formats.

  • EPS
  • PDF
  • JPEG
  • PNG

Shacklo Media is based in Fredericton, New Brunswick, Canada.

Business Cards and Stationaries

We do not offer printing at this time, however, we recommend excellent printing companies upon approval of final design.

Web Design

We use Wix websites which are already coded. We also use WordPress websites that are already coded.  Our customized WordPress websites are custom coded to meet our customer’s specific needs.  We do custom coding as well for WordPress templates. Our customized WordPress websites can be made pixel perfect, meaning we can design your visuals to the pixel.

Yes. You can manage the basics of your website (text, images, videos…etc.), but the design is locked in on approval.

Yes, we provide hosting or we will recommend the best companies for you to host with.

At Shacklo Media, we use Wix or WordPress, two of the best and easiest content management systems in the world.

Pricing

Following the creative brief, you will be asked to check-out and make payment before the design process begins.

Payment can be made by VISA, Mastercard, or American Express.

Satisfaction Guarantee

If you do not like your design, Shacklo Media will work with you to create a design you love.  If you are still not satisfied with our work, we will give you a refund.  Note: Refunds are only offered before the revision rounds begin.

Yes. The satisfaction guarantee is applicable for all designs created by Shacklo Media.

Privacy

Yes. We have a secure sockets layer (SSL) certificate ensure the safety of your information.

We do not share your information without your permission.

Contact Customer Service

  • Give us a call at 506-292-8285
  • Anytime M-F, from 9AM to 7PM Atlantic Time
  • Send us an email at info@shacklo.com, and we’ll respond same business day
  • Or submit a request with our contact form.